Who we are

Welcome to DesiNovaNTR, a sustainable fashion platform empowering artisans and promoting circular fashion. By accessing or purchasing through our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our platform to:

Sell or donate pre-owned clothing.
Redeem vouchers.
Purchase artisan and sustainable products.
Participate in promotional campaigns, events, and community initiatives.

Information We Collect

We may collect the following categories of personal data:

A. Identity Information

Full name
Date of birth (where required)
Gender (optional)

B. Contact Information

Email address
Mobile number
Postal address
Delivery and pickup addresses

C. Account Information

Username
Password (encrypted)
Account preferences

D. Transaction Information

Clothing submission details
Voucher redemption history
Purchase history
Payment details
Refund and return information

E. Device & Technical Information

IP address
Browser type
Device information
Operating system
Log files
Cookies and analytics data

F. Images & Uploaded Content

Users may upload:

Clothing images
Product photographs
Reviews and ratings
Profile images

How We Collect Data

We collect data when you:

Register an account.
Submit old clothes for sell, donation, or upcycled.
Redeem vouchers.
Purchase products.
Subscribe to newsletters.
Contact customer support.
Participate in surveys or promotional activities.
Browse our website.

Purpose of Data Processing

We process personal data for the following purposes:

Service Delivery

Creating and managing user accounts.
Scheduling pickups.
Processing clothing submissions.
Issuing and redeeming vouchers.
Managing orders and deliveries.

Customer Support

Resolving complaints.
Providing assistance.
Responding to inquiries.

Platform Improvement

Website analytics.
Product recommendations.
User experience enhancement.

Marketing & Communication

With your consent, we may send:

Promotional emails.
Discount offers.
Sustainability campaigns.
Product recommendations.

Legal Compliance

We may process data to:

Comply with legal obligations.
Prevent fraud.
Enforce platform policies.
Resolve disputes.

Legal Basis for Processing

We process personal data based on:

Consent

When you:

Register an account.
Submit clothing information.
Subscribe to marketing communications.
Upload images.
Submit Details though social Platform.

Legitimate Uses

Where permitted under the DPDP Act for:

Service fulfillment.
Fraud prevention.
Security monitoring.
Legal compliance.

Voucher Program & Rewards Data

When participating in our voucher and rewards program:

We may collect:

Voucher issuance records.
Redemption activity.
Purchase history linked to vouchers.

This information is used solely for:

Voucher validation.
Fraud prevention.
Reward tracking.
Customer support.

Vouchers have no independent cash value unless expressly stated.

Payments

Payments may be processed through trusted third-party payment providers.

DesiNovaNTR does not store:

Credit card numbers
Debit card numbers
CVV information
Banking PINs

Payment processing partners maintain their own privacy and security standards.

Data Sharing

We do not sell personal data.

We may share information with:

Service Providers

Logistics partners
Pickup partners
Payment gateways
Hosting providers
Analytics providers
Artisan Who Pack the Product for user

Legal Authorities

When required by:

Court orders
Government agencies
Law enforcement authorities

Business Transfers

In case of:

Merger
Acquisition
Restructuring
Sale of assets

Users will be notified where legally required.

Data Retention

We retain personal data only for as long as necessary to:

Provide services.
Fulfill contractual obligations.
Resolve disputes.
Comply with legal requirements.

Inactive accounts may be anonymized or deleted after a reasonable retention period.

User Rights Under the DPDP Act, 2023

As a Data Principal under Indian law, you have the right to:

Access Information

Request details about personal data processed by us.

Correction

Correct inaccurate or incomplete information.

Erasure

Request deletion of personal data where legally permissible.

Withdraw Consent

Withdraw previously granted consent.

Grievance Redressal

Submit complaints regarding data processing.

Children’s Privacy

DesiNovaNTR does not knowingly collect personal data from children under 18 years of age without verifiable parental consent where required by law.

If such information is discovered, we will promptly delete it.

Cookies and Tracking Technologies

We use cookies to:

Maintain login sessions.
Improve website performance.
Analyze traffic.
Personalize user experience.

Users can manage cookie preferences through browser settings.

Security Measures

We implement industry-standard safeguards including:

SSL/TLS encryption
Secure cloud hosting
Access controls
Password encryption
Regular security monitoring
Vulnerability assessments

While we strive to protect personal data, no system can guarantee absolute security.

Withdrawal of Consent

You may withdraw consent at any time by:

Updating account settings.
Contacting our Privacy Team.
Sending an email to desinovantr@gmail.com.

Withdrawal of consent may affect our ability to provide certain services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Legal changes
Operational updates
New services
Security enhancements

The latest version will always be available on Privacy Policy

User Responsibilities and Account Security

To maintain a safe, secure, and trustworthy platform, all users of DesiNovaNTR agree to the following responsibilities:

Account Security

Users are responsible for maintaining the confidentiality and security of their account credentials, including:

Username and password.
One-Time Passwords (OTPs).
Voucher codes.
Login verification information.

Users must not:

Share passwords with any third party.
Share voucher codes or account access with unauthorized persons.
Allow others to use their account.
Attempt to access another user’s account.

Any activity performed through a user’s account shall be deemed to have been performed by the account holder unless otherwise proven.

DesiNovaNTR shall not be responsible for losses arising from a user’s failure to protect their account credentials.

Accurate Information

Users agree to provide accurate, complete, and up-to-date information while:

Registering an account.
Scheduling pickups.
Selling or donating clothes.
Redeeming vouchers.
Purchasing products.

Providing false, misleading, or fraudulent information may result in suspension or termination of the account.

Responsible Use of Vouchers and Rewards

Users shall:

Use vouchers only for lawful purposes.
Redeem vouchers according to applicable terms.
Protect voucher codes from unauthorized access.

Users shall not:

Sell, transfer, duplicate, or misuse voucher codes unless expressly permitted.
Attempt to manipulate reward systems.
Engage in fraudulent redemption activities.

DesiNovaNTR reserves the right to cancel vouchers obtained through fraudulent or unauthorized activities.

Community Standards and User Content

Users may post reviews, comments, ratings, feedback, or other content on the platform.

Users agree not to submit content that:

Is obscene, vulgar, offensive, or sexually explicit.
Contains abusive, defamatory, hateful, discriminatory, or threatening language.
Promotes violence, illegal activities, or harmful conduct.
Infringes intellectual property rights.
Contains false, misleading, or fraudulent information.
Violates any applicable law or regulation.

DesiNovaNTR reserves the right to remove, edit, moderate, or reject any content that violates these standards without prior notice.

Compliance with Applicable Laws

Users shall use the platform in accordance with all applicable laws of India.

Users shall not:

Engage in fraudulent activities.
Impersonate another person or entity.
Upload unlawful or stolen goods.
Use the platform for illegal commercial activities.
Attempt to disrupt, damage, or compromise platform security.

Reporting Unauthorized Access

Users must immediately notify DesiNovaNTR if they become aware of:

Unauthorized account access.
Lost or stolen credentials.
Voucher misuse.
Suspicious account activity.
Security breaches affecting their account.

Prompt reporting helps protect both the user and the platform community.

Account Management

Users are responsible for:

Regularly reviewing their account activity.
Updating contact information when necessary.
Maintaining accurate delivery and pickup details.
Monitoring voucher balances and redemption records.
Ensuring compliance with platform policies.

Suspension and Termination

DesiNovaNTR reserves the right to suspend, restrict, or terminate accounts that:

Violate these responsibilities.
Engage in fraudulent behavior.
Misuse vouchers or rewards.
Post unlawful or inappropriate content.
Threaten the security, integrity, or reputation of the platform.

Such actions may be taken without prior notice where necessary to protect users, partners, or the platform.

By accessing, registering, selling clothes, redeeming vouchers, purchasing products, or otherwise using DesiNovaNTR services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and processing of your personal data in accordance with applicable laws